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Privacy Policy

We at GrapeRoutes.com (“we”, “us”, “our”) respect your privacy and comply with the UK GDPR and Data Protection Act 2018. This Privacy Policy explains how we collect, use, share and protect your personal data.

  1. Data Controller
    Nick Tsiakas trading as Nou Horizons
    Email: nick.tsiakas@nouhorizons.com
  2. Personal Data We Collect
  • Account & profile data: name, email address, password, country, company, job title.
  • Usage data: pages viewed, search queries, preferences, interaction history.
  • Technical data: IP address, device type, browser, operating system
  • Communications: support requests, feedback you provide.
  • Payment data: if you subscribe to paid features, processed securely by our payment provider.
  1. Purpose & Legal Basis for Processing

Purpose

Legal Basis

Operate your account & deliver the Service

Contractual necessity

Send updates & support responses

Legitimate interests

Marketing communications

Your consent

Service improvement & analytics

Legitimate interests

Fraud prevention & security

Legitimate interests / legal obligation
  1. Data Sharing
    We may share data with:
  • Service providers (hosting, email, analytics, payments) under data-processing agreements.
  • Business partners for integrations you request (e.g. CRM, social media)
  • Law enforcement or regulators where required by law or to protect our rights.

We do not sell your personal data.

  1. International Transfers
    Data may be transferred outside the UK/EEA. In such cases we ensure adequate safeguards (Standard Contractual Clauses or adequacy decisions).
  2. Data Retention
    We retain personal data as long as your account is active or as needed to provide the Service. We may retain anonymised data indefinitely for analytics.
  3. Your Rights
    Under UK GDPR, you have the right to:
  • Access your data.
  • Rectify inaccurate data.
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.

To exercise these rights, email nick.tsiakas@nouhorizons.com. You may lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.

  1. Security
    We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction.
  2. Changes to this Policy
    We will update this Policy as needed. Material changes will be notified via email or on our website.